Technical Documents

At Engineered Floors, our commitment to quality doesn’t end when the carpet leaves our plant. Our comprehensive warranty and maintenance guides provide you with the information you need to ensure your floors lasts for many years to come.


  • Dream Weaver
  • EF Hard Surfaces
  • Dwellings
  • EF Multifamily
  • Pentz
  • Smart Squares

Frequently Asked Questions

What type of vacuum should I use and how often do you recommend vacuuming?

The Carpet and Rug Institute provides a great list of recommended vacuums that can be found here. The CRI recommends vacuuming your carpets at least once a week, and daily in areas of high-traffic use.

If I use a vacuum that does not have the CRI Seal of Approval, will my carpet warranty be voided?

While the use of a non-approved vacuum will not void your warranty, using approved vacuum cleaners will extend the life of your carpet and improve the indoor air quality in your home. We strongly recommend the use of Carpet and Rug Institute approved vacuum cleaners. You’ll find a list here.

Will seams be visible in my rooms?

When installed by professional carpet installers, most of our carpets can be installed with seams that will be virtually unnoticed. Some seams may be slightly visible based on the color and style selected. In general terms, lower pile height carpets (less thickness) will tend to show more seams. Within our product line, only loop pile carpets would fit into the category of lower pile height carpets.

Can Dream Weaver carpet be installed without a pad?

Carpet pad is required in order to qualify for our warranties. We recommend padding to enhance the softness of your carpet and to increase the life of your carpet by acting as a shock absorber when someone walks on the carpet.

What type of padding do you recommend for Dream Weaver carpet?

The CRI (Carpet and Rug Institute) has a full set of recommendations. For cut pile carpets, we recommend a pad with a thickness of 7/16″ and a density of 6 pounds per cubic feet. For loop pile, carpets we recommend a pad with a thickness of 3/8” and a density of 6 pounds per cubic feet.

Can I buy directly from Dream Weaver and Engineered Floors?

Dream Weaver Carpets can be purchased from a nationwide list of flooring retailers. Because our retailers provide professional installation, we do not offer direct sales to consumers. For retailers near you, visit our Dealer link.

I have a stain on my carpet that I can't remove with your recommended methods. Now what?

Depending on your style purchased, there may be additional steps we can utilize to clean your stain. Email us at info@engineeredfloors.com. You will need to know the style name or number of the carpet you purchased and the nature of the stain you have encountered. Based on that information, we can recommend a course of action to improve your stain.

Are Dream Weaver products environmentally friendly?

Because of our operational efficiencies and the way we make our PureColor® solution-dyed polyester, we use considerably less energy to make our carpets and 50% less oil than piece-dyed nylon carpets. We also avoid using over 500 million gallons of water a year because we don’t use water to dye our carpets. The dye is inserted into molten polymer during the fiber manufacturing process. PureColor uses 30% less energy, emits 42% less greenhouse gases and uses 87% less water to produce.

What is the "new carpet smell" and how long will it last?

Carpets, like many products in the home, can give off a very slight odor when first installed. This odor is a result of the latex (rubber) backing system that holds the carpet tufts to the backing. It normally dissipates within a few days. A persistent urban legend is that this odor is formaldehyde. That is not true. No formaldehyde has been used in the manufacturing of carpet since 1975. The Carpet and Rug Institute has a program to test and ensure that carpets pass a series of stringent tests called the Green Label Plus Program. All of the carpets we manufacture pass the requirements of this program. Get more details on this program here.

How do I become a Dream Weaver dealer?

We’re happy to discuss the ways you can become a dealer. Email info@engineeredfloors.com or call 1-866-706-9745 to learn more.

 

How do I file a warranty claim?

If you are unhappy with your Dream Weaver carpet and believe you have a warranty claim, you must first contact your Dream Weaver retailer to file a claim. If, after working with your retailer you are still not satisfied, you may contact us directly. You will need to provide a proof of purchase, a full description of your claim and receipt(s) for recommended professional cleaning by hot water extraction.

Does my warranty cover pet stains?

Yes, it does. Download our warranty information to learn more.

Does my warranty transfer from one homeowner to the next?

Our warranties are offered for the various warranty periods, 10 years, 25 years or lifetime, as long as you own the carpet. They are not transferable.

Warranty & Maintenance Information

REVOTEC® & TRIUMPH®

Download the REVOTEC & TRIUMPH Warranty, Care & Maintenance Guide for full warranty information and tips for how to best care and maintain your hard surface flooring.

WARRANTY

CARE & MAINTENANCE

Engineered Floors LVP

Download the Engineered Floors LVP Warranty, Care & Maintenance Guide for full warranty information and tips for how to best care and maintain your hard surface flooring.

WARRANTY

CARE & MAINTENANCE

Installation Instructions

REVOTEC & TRIUMPH

Download the general installation instructions for the rigid engineered luxury vinyl flooring.

REVOTEC INSTALLATION GUIDE

TRIUMPH INSTALLATION GUIDE

PLANK REPLACEMENT GUIDE

Engineered Floors LVP

Download the general installation instructions for the EF luxury vinyl planks.

EF LVP INSTALLATION GUIDE

APPROVED ADHESIVES

EF LVP LOOSE LAY INSTALLATION GUIDE

Video Installations

Check out these general installation videos for the Engineered Floors luxury vinyl planks.

TRIUMPH INSTALLATION *Excludes Lux Haus II, see link below

LUX HAUS II INSTALLATION

REVOTEC INSTALLATION

Trim Guide

REVOTEC & TRIUMPH

Download the hard surface trim and installation guide.

TRIM GUIDE

Frequently Asked Questions

What type of vacuum should I use and how often do you recommend vacuuming?

The Carpet and Rug Institute provides a great list of recommended vacuums that can be found here. The CRI recommends vacuuming your carpets at least once a week, and daily in areas of high-traffic use.

If I use a vacuum that does not have the CRI Seal of Approval, will my carpet warranty be voided?

While the use of a non-approved vacuum will not void your warranty, using approved vacuum cleaners will extend the life of your carpet and improve the indoor air quality in your home. We strongly recommend the use of Carpet and Rug Institute approved vacuum cleaners. You’ll find a list here.

Will seams be visible in my rooms?

When installed by professional carpet installers, most of our carpets can be installed with seams that will be virtually unnoticed. Some seams may be slightly visible based on the color and style selected. In general terms, lower pile height carpets (less thickness) will tend to show more seams. Within our product line, only loop pile carpets would fit into the category of lower pile height carpets.

Can Dream Weaver carpet be installed without a pad?

Carpet pad is required in order to qualify for our warranties. We recommend padding to enhance the softness of your carpet and to increase the life of your carpet by acting as a shock absorber when someone walks on the carpet.

What type of padding do you recommend for Dwellings carpet?

The CRI (Carpet and Rug Institute) has a full set of recommendations. For cut pile carpets, we recommend a pad with a thickness of 7/16″ and a density of 6 pounds per cubic feet. For loop pile, carpets we recommend a pad with a thickness of 3/8” and a density of 6 pounds per cubic feet.

Can I buy directly from Dwellings and Engineered Floors?

Dream Weaver Carpets can be purchased from a nationwide list of flooring retailers. Because our retailers provide professional installation, we do not offer direct sales to consumers. For retailers near you, visit our Dealer link.

I have a stain on my carpet that I can't remove with your recommended methods. Now what?

Depending on your style purchased, there may be additional steps we can utilize to clean your stain. Email us at info@engineeredfloors.com. You will need to know the style name or number of the carpet you purchased and the nature of the stain you have encountered. Based on that information, we can recommend a course of action to improve your stain.

Are Dwellings products environmentally friendly?

Because of our operational efficiencies and the way we make our PureColor® solution-dyed polyester, we use considerably less energy to make our carpets and 50% less oil than piece-dyed nylon carpets. We also avoid using over 500 million gallons of water a year because we don’t use water to dye our carpets. The dye is inserted into molten polymer during the fiber manufacturing process. PureColor uses 30% less energy, emits 42% less greenhouse gases and uses 87% less water to produce.

What is the "new carpet smell" and how long will it last?

Carpets, like many products in the home, can give off a very slight odor when first installed. This odor is a result of the latex (rubber) backing system that holds the carpet tufts to the backing. It normally dissipates within a few days. A persistent urban legend is that this odor is formaldehyde. That is not true. No formaldehyde has been used in the manufacturing of carpet since 1975. The Carpet and Rug Institute has a program to test and ensure that carpets pass a series of stringent tests called the Green Label Plus Program. All of the carpets we manufacture pass the requirements of this program. Get more details on this program here.

How do I become a Dwellings dealer?

We’re happy to discuss the ways you can become a dealer. Email info@engineeredfloors.com or call 1-866-706-9745 to learn more.

 

How do I file a warranty claim?

If you are unhappy with your Dream Weaver carpet and believe you have a warranty claim, you must first contact your Dream Weaver retailer to file a claim. If, after working with your retailer you are still not satisfied, you may contact us directly. You will need to provide a proof of purchase, a full description of your claim and receipt(s) for recommended professional cleaning by hot water extraction.

Does my warranty cover pet stains?

Yes, it does. Download our warranty information to learn more.

Does my warranty transfer from one homeowner to the next?

Our warranties are offered for the various warranty periods, 10 years, 25 years or lifetime, as long as you own the carpet. They are not transferable.

Frequently Asked Questions

What type of vacuum should I use and how often do you recommend vacuuming?

The Carpet and Rug Institute provides a great list of recommended vacuums that can be found here. The CRI recommends vacuuming your carpets at least once a week, and daily in areas of high-traffic use.

If I use a vacuum that does not have the CRI Seal of Approval, will my carpet warranty be voided?

While the use of a non-approved vacuum will not void your warranty, using approved vacuum cleaners will extend the life of your carpet and improve the indoor air quality in your home. We strongly recommend the use of Carpet and Rug Institute approved vacuum cleaners. You’ll find a list here.

Will seams be visible in my rooms?

When installed by professional carpet installers, most of our carpets can be installed with seams that will be virtually unnoticed. Some seams may be slightly visible based on the color and style selected. In general terms, lower pile height carpets (less thickness) will tend to show more seams. Within our product line, only loop pile carpets would fit into the category of lower pile height carpets.

Can Engineered Floors carpet be installed without a pad?

Carpet pad is required in order to qualify for our warranties. We recommend padding to enhance the softness of your carpet and to increase the life of your carpet by acting as a shock absorber when someone walks on the carpet.

What type of padding do you recommend for Engineered Floors carpet?

The CRI (Carpet and Rug Institute) has a full set of recommendations. For cut pile carpets, we recommend a pad with a thickness of 7/16″ and a density of 6 pounds per cubic feet. For loop pile, carpets we recommend a pad with a thickness of 3/8” and a density of 6 pounds per cubic feet.

I have a stain on my carpet that I can't remove with your recommended methods. Now what?

Depending on your style purchased, there may be additional steps we can utilize to clean your stain. Email us at info@engineeredfloors.com. You will need to know the style name or number of the carpet you purchased and the nature of the stain you have encountered. Based on that information, we can recommend a course of action to improve your stain.

Are Engineered Floors products environmentally friendly?

Because of our operational efficiencies and the way we make our PureColor® solution-dyed polyester, we use considerably less energy to make our carpets and 50% less oil than piece-dyed nylon carpets. We also avoid using over 500 million gallons of water a year because we don’t use water to dye our carpets. The dye is inserted into molten polymer during the fiber manufacturing process. PureColor uses 30% less energy, emits 42% less greenhouse gases and uses 87% less water to produce.

What is the "new carpet smell" and how long will it last?

Carpets, like many products in the home, can give off a very slight odor when first installed. This odor is a result of the latex (rubber) backing system that holds the carpet tufts to the backing. It normally dissipates within a few days. A persistent urban legend is that this odor is formaldehyde. That is not true. No formaldehyde has been used in the manufacturing of carpet since 1975. The Carpet and Rug Institute has a program to test and ensure that carpets pass a series of stringent tests called the Green Label Plus Program. All of the carpets we manufacture pass the requirements of this program. Get more details on this program here.

Frequently Asked Questions

Installation Guidelines & Recommendations